Terms & Conditions

Welcome to Rescue Finder. By accessing or using this website (including the Charity Portal described below), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site.

1. Use of This Website

Rescue Finder provides a directory of dogs available for adoption from rescue organisations across the UK. This site is for informational purposes only. We do not directly facilitate adoptions, handle enquiries about individual dogs, or act as an adoption agency.

We are not affiliated with, endorsed by, or responsible for the adoption processes of charities listed on Rescue Finder unless we state otherwise. Members of the public should contact the relevant rescue organisation directly.

2. Charity Portal

Approved charities and rescues may use our Charity Portal to manage a public charity profile and publish dog listings on Rescue Finder. The following terms apply if you register for, apply to, or use the Charity Portal.

2.1 Registration and approval

• Access to the Charity Portal is by application only. We may approve or decline applications at our discretion.
• You must provide accurate and complete information when registering and keep your account details up to date.
• You must be authorised to act on behalf of the charity or rescue you register.
• We may suspend or close accounts that breach these terms, provide misleading information, or pose a risk to the service or users.

2.2 Your account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must notify us promptly if you suspect unauthorised access to your account.
• We may contact you by email about your application, account, or listings (including service messages such as approval or decline notices).

2.3 Profiles and dog listings

• You are responsible for the accuracy of your charity profile and all dog listings you submit, including text, images, and contact details shown to the public.
• You must only list dogs that are genuinely available for adoption through your organisation and keep listings up to date (including marking dogs as unavailable when they are no longer available).
• Live listings may be displayed publicly on Rescue Finder, including on your charity page and in search results.
• Live listings are active for 21 days unless refreshed through the portal. After that period, listings may automatically move to unavailable and no longer appear in public search, unless you refresh them.
• You must have the right to use any images and content you upload, and they must not infringe third-party rights or contain unlawful, misleading, or offensive material.

2.4 Licence to display your content

By submitting content through the Charity Portal, you grant Rescue Finder a non-exclusive, royalty-free licence to use, store, reproduce, and display that content on Rescue Finder and in related communications (for example, promoting adoptable dogs on the site), solely for operating and promoting the service. You retain ownership of your content.

2.5 Our rights

We may edit, hide, remove, or refuse to publish any profile or listing, or suspend portal access, if we reasonably believe content is inaccurate, outdated, misleading, unlawful, or harmful to users or the reputation of Rescue Finder. We are not obliged to host any particular charity or listing.

3. New Dog Alerts and Daily Updates

New Dog Alerts are emails telling you about dogs on Rescue Finder that match the search you choose. There are two plans: Weekly Updates, which are free, and Daily Updates, which is a paid monthly subscription. You don't need an account for either plan.

Daily Updates are sold by Rescue Finder, Courtenay House, Pynes Hill, Exeter EX2 5AZ. You can contact us at contact@rescuefinder.co.uk or through our contact page.

3.1 Both plans

• We only email you when new dogs match your search. If no new dogs match, you won't get an email, and we can't promise how many dogs, or which dogs, will be listed.
• Dog listings come from rescue charities. Dogs may be reserved or adopted before you see an alert, and section 4 (Accuracy of Information) applies to alerts in the same way as to the website.
• You can change your search, or unsubscribe, at any time using the links in every alert email or on our Manage my alerts page.
• Emails are sent automatically and may occasionally be delayed or missed, for example if a charity website or one of our service providers is unavailable.

3.2 Weekly Updates (free)

• Weekly Updates start after you confirm your email address using the link we send you.
• We send one email every 7 days, always on the same day of the week, listing the new dogs added that week that match your search.
• Every 3 months we'll email you to check you still want your alerts. If you don't click the link to keep them, your alerts will stop.

3.3 Daily Updates (paid subscription)

• Price: £3.99 per month. This is the total price; there are no extra fees.
• What you get: an email on each day that new dogs matching your search are added to Rescue Finder.
• Payment: payments are taken by our payment provider, Stripe. Your first payment is taken when you subscribe, and Daily Updates start as soon as it goes through.
• Automatic renewal: your subscription renews automatically every month, on the same date you subscribed, and you will be charged £3.99 each month until you cancel. There is no minimum term.
• Reminders: every 6 months, we'll email you before your next payment to remind you that your subscription is still active, how much you pay and how to cancel.
• Billing: you can update your payment details and view your payment history using the “Manage billing” link in your Daily Updates emails.

3.4 Cancelling Daily Updates

• You can cancel at any time using the “Cancel Daily Updates” link in any Daily Updates email, or by requesting a link from our Manage my alerts page. You can also contact us and we'll cancel for you.
• When you cancel, you can choose to switch to free Weekly Updates or to stop your alerts completely.
• If you cancel after your first 14 days, you won't be charged again. You can choose to keep Daily Updates until the end of the month you've already paid for, with your choice taking effect after that, or to end them straight away. We don't give refunds for part of a month.
• Until the end of your paid month, you can change your mind and keep Daily Updates.
• Unsubscribing using the unsubscribe link in an email also cancels your Daily Updates, and you won't be charged again. You can choose to keep getting emails until the end of the month you've paid for, to stop all emails straight away, or to switch to free Weekly Updates when your paid month ends. If you stop straight away within your first 14 days, you'll get a full refund. After that, we won't refund the rest of the month you're in.
• If you use your email app's own unsubscribe button, your emails stop straight away, with the same refund rules.
• We'll email you to confirm your cancellation and again when Daily Updates end.

3.5 Your 14-day right to cancel and refunds

• You can cancel within 14 days of your first payment and get a full refund, even though your Daily Updates will already have started. The 14 days start the day after your first payment and end at midnight (UK time) on the 14th day.
• If you cancel using the “Cancel Daily Updates” page within those 14 days, you can choose a full refund and we'll end Daily Updates straight away.
• You can also cancel by telling us clearly, for example by email to contact@rescuefinder.co.uk or by post. You can use the model cancellation form below, but you don't have to. We'll refund you in full as long as you tell us within the 14 days.
• Refunds go back to the card or payment method you paid with, usually within 5 to 10 working days.
• Nothing in these terms affects your legal rights as a consumer.

3.6 Failed payments

If a monthly payment fails, Stripe will try again over the following days and may email you about it. If the payment still can't be taken, your Daily Updates will end and we'll move you to free Weekly Updates. We'll email you when this happens. If you cancel while a payment is failing, your Daily Updates end straight away and we won't try to take that payment again. You can subscribe to Daily Updates again at any time.

3.7 Existing subscribers

If you signed up for New Dog Alerts before Daily Updates were introduced, you'll keep getting daily alerts for free. As with Weekly Updates, every 3 months we'll email you to check you still want them, and if you don't click the link to keep them, they'll stop. If you unsubscribe or your alerts stop, you'll need to subscribe to Daily Updates to get daily alerts again. If we ever need to change this, we'll email you before the change.

3.8 Changes to Daily Updates

• If we change the price of Daily Updates, we'll email you at least 30 days before your first payment at the new price. You can cancel before then if you don't want to continue.
• If we decide to stop offering Daily Updates, we'll email you in advance, stop taking payments and refund any payment that covers time after Daily Updates end.
• We may end your subscription if you misuse the service or break these terms. If we do, we'll refund any payment that covers time after your subscription ends.

4. Accuracy of Information

We aim to keep listings up to date, but we cannot guarantee that all information (including age, breed, availability, location, or contact details) is accurate, complete, or current. This applies to listings sourced from third-party websites and to listings submitted through the Charity Portal.

We recommend visiting the linked rescue organisation or contacting them directly before taking action on any listing.

5. Third-Party Content and Links

Rescue Finder aggregates and displays information from rescue organisations, including content submitted through the Charity Portal and information obtained from charities' own websites. We are not responsible for the policies, actions, or practices of any rescue organisation or third-party website. Visiting external sites is at your own discretion.

6. Intellectual Property

All content on this website that is owned or created by Rescue Finder (including branding, original illustrations, layout, and structure) is our property unless otherwise stated. You may not reproduce or redistribute that material without written permission.

Charity names, logos, photographs, and listing text submitted through the Charity Portal remain the property of the relevant organisation or rights holder, subject to the licence in section 2.4.

7. Limitation of Liability

Rescue Finder is not responsible for:

• Unsuccessful adoption attempts or decisions made by rescue organisations
• Misinformation in listings, including content submitted by charities through the portal
• Any loss or damage resulting from reliance on site content
• Interruption, error, or unavailability of the website or Charity Portal
• Actions or omissions of charities using the portal

To the fullest extent permitted by law, our total liability to you in connection with the website or Charity Portal is limited. Nothing in these terms excludes liability that cannot be excluded under applicable law. Use of this website is at your own risk.

8. Privacy and Cookies

Our Privacy Policy explains how we collect and use personal information, including for New Dog Alerts, Daily Updates payments, Charity Portal accounts and analytics.

We use first-party Umami analytics, which does not use cookies or track you across other websites. We do not use advertising or third-party analytics cookies. We only set strictly necessary cookies, such as the login cookie for Charity Portal users.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. The "Last Updated" date at the top of this page will change when we do. Your continued use of the site or Charity Portal after changes are posted constitutes acceptance of the updated terms. If you do not agree, you must stop using the service and may close your portal account.

If you have a Daily Updates subscription, we'll email you about any change to these terms that affects your subscription before it applies, and you can cancel if you don't want to continue (see section 3.8).

We may modify, suspend, or discontinue parts of the website or Charity Portal at any time.

10. Contact

For questions, concerns, or requests regarding these terms, please contact us here or email contact@rescuefinder.co.uk. Our postal address is Rescue Finder, Courtenay House, Pynes Hill, Exeter EX2 5AZ.