Policies

If, for any reason, you are not satisfied with the resolution of your complaint, then please reply to us explaining your concerns with our response and what you would like us to do to make things right.TAKING YOUR COMPLAINT OUTSIDE P.A.W.S.If your complaint is about our fundraising work or activities and you are unsatisfied with our response, you are entitled to take it to the Fundraising Regulator. The Fundraising Regulator ask that you do so within two months of receiving a response from P.A.W.S.As a member of the Fundraising Regulator, P.A.W.S. is committed to abiding by any decision they reach on complaints that are escalated to them.Fundraising Regulator2nd Floor CAN Mezzanine Building49-51 East RoadLondonN1 6AHIf your complaint is about other areas of our work, contact the Charity Commission.Charity Commission for England and Wales102 Petty FranceLondonSW1H 9AJ